Terms & Conditions
1. Introduction
Welcome to the website of 4EGenus International d.o.o. (hereinafter referred to as the “Company”). These terms of use govern your behavior and access to our services. By using our website and services, you agree to these terms. If you do not agree, please stop using the services.
2. Services
The Company offers digital communication services, including SMS, MMS, and WAP services, provided through telecommunications operators. The services are available to users whose telecommunications operators support such services.
3. Use of Services
Users agree to use the services only for lawful purposes and in accordance with applicable regulations. It is prohibited to use the services to distribute inappropriate, illegal, or offensive content or to infringe on the rights of third parties.
4. Payments
The prices for the services offered by the company are determined according to our own pricing schedule, which is published on our website or otherwise made available to users. The costs of using the services are clearly stated prior to their use, and the user agrees to pay all associated costs with the selected service. The prices are not based on telecommunications operators’ rates, but rather on the pricing determined by the company.
5. Limitation of Liability
The Company assumes no responsibility for any technical issues, service unavailability, network disruptions, delays, or data loss caused by circumstances beyond the Company’s control.
6. Changes to Terms
The Company reserves the right to modify these terms at any time without prior notice. Changes will take effect upon being posted on the website. We recommend regularly reviewing these terms.
7. Dispute Resolution
Any disputes arising from the use of these services will be resolved amicably whenever possible. If not, the courts of Koper, Slovenia, shall have jurisdiction, in accordance with the applicable laws of the Republic of Slovenia.
Privacy Policy
1. Collection of Personal Data
The Company collects personal data such as name, surname, phone number, email address, and IP address to provide services and support to users. We collect only the data that you voluntarily provide when using the services.
2. Purpose of Data Processing
Personal data is processed to ensure smooth service operation, improve user experience, inform users of updates, and handle complaints. Your data will not be used for any other purposes without your explicit consent.
3. User Rights
In accordance with GDPR, users have the right to access, correct, delete, restrict processing, and transfer their personal data. Users may also object to the processing of their personal data at any time. These rights can be exercised by sending a request to info@4egi.com.
4. Data Retention and Deletion
Personal data will only be retained as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal obligations. After the legal retention period, the data will be permanently deleted or anonymized.
4EGI is committed to ensuring the security of personal data and information transmitted through our system. Data on messages sent via our service (SMS, Viber, WhatsApp, email) is stored for a maximum of one year from the date of sending. After this period, the data will be automatically and irreversibly deleted without the possibility of recovery.
This retention policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and national legislation.
Users are responsible for backing up any data they require before the expiration of the above retention period.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, or misuse. In the event of a data breach, we will notify you within 72 hours of discovering the breach.
6. Sharing Data with Third Parties
Data will not be shared with third parties without your consent, except where necessary for the provision of services (e.g., telecommunications operators) or as required by law.
7. Cookies
Our website uses cookies to collect information about your use of the site to improve your user experience and for analytical purposes. By continuing to use the site, you agree to the use of cookies. You can adjust cookie settings in your browser at any time.